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New Form Templates Released

We have recently released a series of new form templates, which are being locked in Trial and Free plan while available in Pro and Advanced plan. Customers can ask for support to activate these templates for Free.

CS agent can provide the support with this query and then ask for review. Yayyy, you got it right...Review boosting strategy 😉

In this article, we will guide you on how to enable new form templates for customers

Workflow​

  • When customers click on Contact now from locked Forms, there will be an auto message I want to activate new form templates sent through Crisp chat to customers. A new conversation starts from there.

  • Flow reply: Use Activate Forms shortcut with Step 1-5 (similar to how you enable features from other apps like Boost Sales)

  • To enable new form templates, go to devzone (path: https://app.avada.io/dev_zone/access| pass: admin_avada!@#)

Important note​

Promote banner​

  • We are having a banner to promote these new templates and the banner is being there no matter what account is Free, Trial, Pro or Advanced plan.

  • When customers click on Talk with us, there will be a message I want to explore new form templates sent through Crisp chat

  • Remember that we only activate these templates for Free and Trial account, so you must check what plan customers are on if this is the case. If customers are already on Pro or Advanced plan, then we will guide them to setup the Form instead of asking to activate the forms.

Special case​

  • As you may know, the promotion banner and dev_zone settings are not automatically synced. Promotion banner will still there even you have already activated the templates. Note that hey will disappear only after being clicked on or closed off.

  • To avoid the confusion, please mark tag Form to the conversation so the next person incharge can recognize that customers have been received the support to enable the forms for free.